Refund Policy
Returns
We want you to be completely satisfied with your purchase. If you are not happy with your order, you may request a return within 30 days of receiving your item.
To be eligible for a return:
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The item must be unused, unworn, and in its original packaging
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Proof of purchase is required
How to Start a Return
To initiate a return, please contact us at:
Include:
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Your order number
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Reason for return
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Photos (if the product is damaged or defective)
Our support team will provide return instructions.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved:
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Your refund will be processed to your original payment method
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Refunds are issued within 5–10 business days, depending on your bank or payment provider
Non-Refundable Items
Refunds will not be issued if:
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The item shows signs of use or damage caused by the customer
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The return is requested after 30 days
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The item was purchased on sale or with a promotional discount (unless defective)
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery.
We will replace the item or issue a full refund at no additional cost.
Return Shipping Costs
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Return shipping costs are the responsibility of the customer
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If the item is defective or damaged, we will cover the return shipping cost
Late or Missing Refunds
If you haven’t received your refund yet:
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Check your bank account again
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Contact your credit card company or payment provider
Contact Us
If you have any questions regarding refunds or returns, please contact us:
📧 Mojaaoutem4k@gmail.com
📄 Or via our Contact page
✅ OPTIONAL SHORT VERSION (FOR FAQ)
You can request a return within 30 days of delivery. Items must be unused and in original packaging.