Shipping Policy
Order Processing
All orders are processed within 1–2 business days (excluding weekends and holidays).
Once your order is processed, you will receive a confirmation email with tracking information.
Shipping Locations
We currently ship to:
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France
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Spain
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Other selected European countries
If your country is not available at checkout, please contact us before ordering.
Estimated Delivery Time
Estimated delivery times depend on your location:
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France: 8–15 business days
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Spain: 10–17 business days
Please note that delivery times are estimates and may vary due to customs, carrier delays, or peak periods.
Shipping Costs
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Free shipping on all orders
OR -
Shipping fees (if applicable) are calculated and displayed at checkout.
(No hidden fees.)
Order Tracking
Once your order has shipped, you will receive an email with a tracking number so you can follow your package in real time.
If you do not receive your tracking email within 3 business days, please contact us.
Delays & Exceptions
While we do our best to deliver on time, occasional delays may occur due to:
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Customs clearance
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Weather conditions
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Carrier-related issues
We appreciate your patience in these cases.
Incorrect Address
Please ensure your shipping address is correct at checkout.
We are not responsible for orders delivered to an incorrect address provided by the customer.
Damaged or Lost Packages
If your order arrives damaged or is lost in transit, please contact us within 48 hours of delivery so we can assist you.
Contact Us
If you have any questions about shipping, please contact us at:
via our Contact page